Terms of Service — Vasco

Last updated: May 9, 2026 Effective date: May 9, 2026

These Terms of Service ("Terms") govern your use of the Vasco mobile application ("App") operated by Vasco ("we," "us," "our"). By downloading, installing, or using the App, you agree to these Terms.

1. Service Description

Vasco is an AI-powered business management platform for construction trades professionals. The App provides:

2. Account Registration

2.1 Eligibility

You must be at least 16 years old and legally authorized to conduct business in your country to use the App.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account.

2.3 Accurate Information

You agree to provide accurate, current, and complete business information. You are responsible for keeping this information up to date.

3. Acceptable Use

You agree NOT to:

4. AI-Powered Features

4.1 AI Recommendations

The App provides AI-generated insights, predictions, and automation suggestions. These are advisory in nature and should not be relied upon as professional financial, legal, or business advice.

4.2 Human Approval Required

All customer-facing actions (invoices, reminders, follow-ups, quotes) require your explicit approval before execution. The AI prepares work; you decide whether to proceed. This includes every workflow automation pack: triggers fire, drafts queue, but no message is sent to a customer until you tap approve.

4.3 Accuracy Disclaimer

AI predictions (quote win probability, job duration estimates, payment timing) are based on historical data and statistical models. Actual outcomes may differ. We do not guarantee the accuracy of any AI-generated output.

4.4 Photo Analysis

When you use the invoice scanning feature, photos are processed by AI to extract pricing data. You are responsible for verifying the accuracy of extracted information before using it.

5. Financial Features

5.1 Invoicing and Quotes

The App helps you create and manage quotes and invoices. You are solely responsible for:

5.2 Payment Processing

Payment processing is provided by Mollie B.V. for EU contractors (EUR) and Stripe Payments Europe Ltd. for UK contractors (GBP). Routing is automatic based on your country setting. Use of payment features is subject to the respective terms (Mollie: https://www.mollie.com/terms ; Stripe: https://stripe.com/legal/ssa). We are not responsible for payment processing failures, chargebacks, or disputes.

5.2.1 Late-Payment Compliance (EU Directive 2011/7/EU)

The Incasso automation pack includes statutory disclosure language at the +14d and +30d reminder stages, referencing EU Directive 2011/7/EU on combating late payment in commercial transactions (statutory interest + €40 recovery fee). Inclusion of this language in your reminders does NOT constitute legal advice and does not waive any rights. You remain responsible for confirming the disclosure applies under your contract with the customer.

5.3 Accounting Integrations

When you connect third-party accounting software, data synchronization is provided on a best-effort basis. You are responsible for verifying data accuracy in your accounting system.

5.4 Tax Calculations

VAT and tax calculations provided by the App are estimates based on standard rates. You are responsible for ensuring tax compliance. Consult a qualified tax professional for specific advice.

6. Data Ownership

6.1 Your Data

You retain full ownership of all business data you enter into the App, including:

6.2 Data Export

You may export your data at any time in standard formats (CSV, PDF).

6.3 Data on Account Deletion

Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law (see Privacy Policy for details).

6.4 License Grant

You grant us a limited, non-exclusive license to use your data solely for the purpose of providing and improving the App's services, including AI model training on anonymized, aggregated data.

7. Intellectual Property

7.1 Our Property

The App, including its design, features, AI models, code, and branding, is owned by Vasco and protected by intellectual property laws.

7.2 Trademarks

"Vasco," the Vasco logo, and related marks are trademarks of Vasco. You may not use these marks without written permission.

7.3 Feedback

If you provide feedback or suggestions about the App, we may use them without obligation to you.

8. Service Availability

8.1 Uptime

We aim to provide reliable service but do not guarantee uninterrupted availability. The App works offline for core features.

8.2 Maintenance

We may temporarily suspend the App for maintenance, updates, or security patches. We will provide reasonable notice when possible.

8.3 Changes to Features

We reserve the right to modify, add, or remove features at any time. Material changes will be communicated in advance.

9. Subscription and Pricing

9.1 Free and Paid Tiers

The App may offer both free and paid subscription tiers. Pricing and feature availability for each tier will be clearly communicated within the App.

9.2 Billing

Paid subscriptions are billed through the Apple App Store or Google Play Store, subject to their respective terms and refund policies.

9.3 Cancellation

You may cancel your subscription at any time through your app store account. Access to paid features continues until the end of the current billing period.

9.4 Price Changes

We may change subscription prices with 30 days' advance notice. Continued use after a price change constitutes acceptance.

10. Limitation of Liability

10.1 Disclaimer

THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VASCO SHALL NOT BE LIABLE FOR:

10.3 Maximum Liability

Our total liability to you shall not exceed the amount you paid for the App in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Vasco harmless from any claims, damages, or expenses arising from:

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Netherlands.

12.2 Jurisdiction

Disputes shall be resolved in the courts of Amsterdam, the Netherlands, unless applicable consumer protection law provides otherwise.

12.3 Informal Resolution

Before filing a formal complaint, you agree to contact us at support@vascobuild.com to attempt informal resolution.

13. Termination

13.1 By You

You may stop using the App and delete your account at any time through the App settings.

13.2 By Us

We may suspend or terminate your account if you:

13.3 Effect of Termination

Upon termination, your right to use the App ceases. We will retain your data as described in our Privacy Policy.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Vasco.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

14.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

14.4 Assignment

We may assign our rights under these Terms. You may not assign your rights without our written consent.

15. Contact Us

For questions about these Terms:

Email: support@vascobuild.com Address: [Your registered business address] Website: https://vascobuild.com